The patient survey is a core part of the Hirslanden Group’s quality management efforts. It is the only way we can continually improve our ability to meet our patients’ needs and deliver ever greater patient value and benefits.
Press Ganey surveys – more than just patient satisfaction
With the assistance of Press Ganey, the Hirslanden Group has been gathering information about patient satisfaction since spring 2017. Every inpatient who provides their email address receives a survey to fill out when they are discharged from hospital, so data is collected all year round. This makes the results much more informative and relevant.
The approximately 70 questions in the Press Ganey survey enable Hirslanden to enquire about the quality of the medical care provided by the nurses and doctors, as well as the quality of the food, the cleanliness of the rooms and numerous other factors that can be observed and evaluated by patients during their stay in hospital.
Satisfaction & recommendation rate - Hirslanden Group
June 2021
90.6 Satisfaction rate
The five response categories (very bad, bad, moderate, good, very good) are converted into a scale value between 0 - 100. The mathematical average of the data set is then specified based on that.
89.4 International Benchmark
The benchmark/comparison value is comprised of all international responses combined and provides information about the international satisfaction in comparison to the achieved satisfaction at the hospital.
91.0 Recommendation rate
The five response categories (very bad, bad, moderate, good, very good) are converted into a scale value between 0 - 100. The mathematical average of the data set is then specified based on that.
88.4 International Benchmark
The benchmark/comparison value is comprised of all international responses combined and provides information about the international satisfaction in comparison to the achieved satisfaction at the hospital.
Satisfaction & recommendation rate for the Hirslanden hospitals
June 2021
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Clinique des Grangettes
Chemin des Grangettes 7
1224 Chêne-BougeriesPhoneEmergency Department
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Hirslanden Klinik Birshof
Reinacherstrasse 28
CH-4142 MünchensteinPhoneEmergency Department
Patient experience - Detailed results - Hirslanden Group
June 2021
National satisfaction measurement according to ANQ
Hirslanden has also been measuring patient satisfaction since 2011 in accordance with the requirements of the ANQ (Swiss National Association for Quality Development in Hospitals and Clinics) and can therefore be accurately compared to other hospitals throughout Switzerland. The ANQ survey is conducted in September every year.
