Overview of our services

Patients with private insurance Patients with semi-private insurance Services for patients with basic insurance

Service management at the Hirslanden Group comprises different service packages for the individual insurance classes that also define treatment and inpatient services.

The supplementary health insurance package offers two patient programmes: Hirslanden Préférence for patients with semi-private insurance and Hirslanden Privé for patients with private insurance guarantee premium-satisfactory treatment.

Differences in inpatient services mainly concern hospitality services.

All patients receive comprehensive treatment services in line with the standards of the Hirslanden Group. For example, patients with supplementary health insurance have access to more innovative treatment procedures, while patients with basic insurance have a choice of tried-and-tested treatment procedures.

Overview

This is a standard list. Single services may vary from clinic to clinic.

Medical services

	Private insurance	Semi-private insurance	Basic insurance
Appointments	Priority access to the desired medical services. Priority when scheduling surgery dates and assigning requested room based on medical urgency and capacity.	Fast access to desired medical services. Depending on medical urgency and capacity, patients’ requests will be accommodated when scheduling surgery dates and assigning beds.	Appointments based on capacity and medical urgency.
Choice of doctor	Free choice of doctors from our network of doctors for inpatient stays.	Free choice of doctors from our network of doctors for inpatient stays.	No free choice of doctor for inpatient stays.
Medical care	Surgery performed by attending medical specialist. Daily visits and continuous care provided by attending medical specialist. Visits with on-site nurse, several times daily during the acute phase if needed.	Surgery performed by attending medical specialist. Visits and care by attending medical specialist. Visits by on-site nurse based on current capacity.	Surgery by assistant doctors under the supervision of specialist or by attending specialist. Visits and care by assistant doctor under the supervision of the specialist based on medical necessity or by the attending doctor.
Nursing services	Nursing and care tailored to your personal needs. Care normally provided by registered nurses.	Individual nursing and care. Care normally provided by registered nurses.	Nursing care in compliance with applicable nursing standards. Care provided by registered nurses and nurses in training.
Daily routine	Consideration of appointment requests for examinations and therapy. Daily schedule planned in consideration of the patient’s requests	Consideration of appointment requests for examinations and therapy. Daily schedule fixed, taking patient’s requests into consideration when possible.	Daily schedule fixed.
Visiting hours	Individual visiting hours	Clinic-specific	Clinic-specific
Therapy	Therapy based on medical needs as well as additional weekend therapy sessions by request.	Therapy based on medical needs.	Therapy based on medical needs.
Discharge	Discharge consultation directly with the attending specialist. Time of departure is specific to the clinic.	Discharge consultation with attending specialist personally. Time of departure is specific to the clinic	Discharge consultation with attending specialist or assistant doctor under supervision of specialist if needed. Time of departure is specific to the clinic.
Rehabilitation	Coordinated organisation based on doctor’s instructions, taking the patient’s individual requests (e.g. selection of rehab clinic) into consideration. Handling of cost coverage arrangements with health insurer.	Organisation based on doctor’s instructions, taking the individual patient requests (e.g. selection of rehab clinic) when possible Handling of cost coverage arrangements with health insurer	Organisation based on doctor’s instructions and based on capacity. Handling of cost coverage arrangements with health insurer

Hotel-style services

	Private insurance	Semi-private insurance	Basic insurance
Laundry service	Yes, with a pick-up and delivery service that is subject to charge	Yes, with a pick-up and delivery service that is subject to charge	No
Daily newspaper	Free choice of newspapers offered by the hospital	One daily newspaper each days	Subject to charge
Overnight accommodation for one family member in the patient room, if there is sufficient space	Yes, subject to charge	Yes, subject to charge and only if patient is in a single room	No
Charging device for smartphones	Yes	No	No

Catering

	Private insurance	Semi-private insurance	Basic insurance
Water	Free of charge	Free of charge	Free of charge
Coffee, tea	Free of charge	Free of charge	Subject to charge, except during meal times
Soft drinks	Subject to charge	Subject to charge	Subject to charge
Fruit juice	Free of charge	Free of charge	Subject to charge
Wine	Subject to charge	Subject to charge	Subject to charge
Main meals	Free choice from both menus	Standart menu, reduced price à la carte menu	Standart menu
Individually prepared meals upon request	Yes, at no extra cost	With an additional cost, except if related to cultural or religious dietary requirements	Subject to charge and only available if related to cultural or religious dietary requirements
Dining in our restaurant	Reduces prices	No discount	No discount

Guest Relations

	Private insurance	Semi-private insurance	Basic insurance
Visits from our Guest Relations staff	Yes	Yes	No
Services	Upon request we will organise appointments for the hairdressing salon, manicures, pedicures, nutritional advice and massages at the hospital, as well as book hotel rooms for your partner or family members	Upon request we will organise appointments for the hairdressing salon, manicures, pedicures, nutritional advice and massages at the hospital	No
Postal service	Yes	No	No
Privé membership	Yes	No	No

Hirslandenbaby - Room

	Private insurance	Semi-private insurance	Basic insurance
Room for single occupancy	Yes	Only with upgrade, availability not guaranteed	Only with upgrade, availability not guaranteed
Parents room (overnight accommodation including breakfast for the father)	Yes	Only with upgrade, availability not guaranteed	Only with upgrade, availability not guaranteed
Family room (overnight accommodation including breakfast for the father and one sibling)	Yes	Only with upgrade, availability not guaranteed	Only with upgrade, availability not guaranteed
Postnatal ward visiting hours	Flexible visiting hours	Clinic-specific	Clinic-specific

Hirslandenbaby - Gifts

	Private insurance	Semi-private insurance	Basic insurance
Hirslanden baby bag	Yes	Yes	No
Dinner for two	Yes, including beverages	Yes, excluding alcoholic beverages	No
Professional baby photography	Yes	Yes	Yes
One-year trial subscription to the WirEltern baby magazine	Yes	No	No
Six-month trial subscription to the WirEltern baby magazine	No	Yes	No